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FAQs

1. When I click on "ready to print," nothing happens. What can I do?
2. My company does not allow me to download Flash application and/or Acrobat Reader on my computer. What should I do?
3. What is the difference between Portrait and Landscape?
4. Do I need to register for Online Templates (PDF)?
5. When I select Online Templates (PDF), nothing happens. What can I do?
6. How can I remove Wilson Jones logo on the template?
7. When I print the template, the margins of the template are not correct. What can I do?
8. After creating an Online Templates (PDF) and clicking on "Ready to Print" button, nothing happens. What can I do?

Answers

  1. When I click on "ready to print," nothing happens. What can I do?
    Please make sure that Adobe® Acrobat Reader 5.0 or above is installed on your computer. If you already have Adobe® Acrobat Reader installed on your computer, change the Adobe Acrobat Reader setting in order to optimize the printing of online templates in PDF with these five simple steps:
    1. Open Acrobat Reader
    2. Go to "Edit" Menu and select "Preference"
    3. Click on "Options" on the left side
    4. Uncheck all the web browser options
    5. Close Acrobat Reader - you are finished!

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  1. My company does not allow me to download Flash application and/or Acrobat Reader on my computer. What should I do?
    To use Online Templates (PDF), you need to have both Macromedia Flash Player 7.0 or higher and Adobe Acrobat Reader 5.0 or above installed on your computer. Our recommendation is to select Downloadable Templates (WORD) that offer pre-formatted, blank design templates.

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  1. What is the difference between Portrait and Landscape?
    Portrait is printed in vertical orientation and the most commonly used standard template. Landscape is printed in horizontal orientation. Please see below for the graphical examples of View-Tab® Transparent Dividers - 5Tabs. (Please note that these are graphical examples, not actual templates. Therefore, margins of these graphical examples may not be accurate.)

    Portrait

    Landscape


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  1. Do I need to register for Online Templates (PDF)?
    No, you do not have to register to use our Online Templates (PDF). You can continue to build and personalize your own templates for all products listed in the Templates at wilsonjones.com.
    However, there are many benefits for having an account with us. By registering and creating an account with us, you can:
    • Save up to 10 templates that you've created from our web site to edit/update them later
    • Save up to 10 images for easy and fast upload later
    • Always free and easy

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  1. When I select Online Templates (PDF), nothing happens. What can I do?
    Make sure your computer is installed with Macromedia Flash Player 7.0 or higher and Adobe® Acrobat Reader 5.0 or above.

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  1. How can I remove Wilson Jones logo on the template?
    Click on the Wilson Jones logo with your cursor, and then press "delete" button on your keyboard.

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  1. When I print the template, the margins of the template are not correct. What can I do?
    Because different printers have different default margin settings, templates may not print correctly. While we've made every effort to accommodate our templates to print with correct margins, we can not accommodate all the printers in the marketplace. If this happens, our recommendation is to use our Downloadable Templates (WORD).

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  1. After creating an Online Templates (PDF) and clicking on "Ready to Print" button, nothing happens. What can I do?
    Make sure that the Pop-Up Blocker is not on. Because PDF template will open up in a new window for you to print, Pop-Up Blocker may prevent to open a new window. Turn off the Pop-Up Blocker when you are ready to print the PDF template.

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